Refund policy

60-Day Money-Back Guarantee

We want you to feel confident when shopping with MOVIRRAL. That’s why eligible purchases are covered by our 60-Day Money-Back Guarantee.

You may request a return within 60 days of receiving your order. To be eligible for a return, the item must be returned in its original condition, with all included accessories and components.

To start a return, please contact us at info.movirral@gmail.com with your order number and the reason for your return. Our customer support team will provide you with the next steps and return instructions.

Please do not send products back without contacting us first, as unauthorized returns may not be accepted.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong product, contact us as soon as possible with your order number and photos of the item so we can review the issue and make it right.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund. If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or card provider to process the refund.

Original shipping charges, if any, are non-refundable unless the item arrived damaged, defective, or incorrect.

Questions

If you have any questions about returns or refunds, contact us at info.movirral@gmail.com.